Shipping policy

VELNIO Shipping Policy

Free Shipping

We currently offer FREE standard shipping on eligible orders to the United States, Canada, and Australia.

Estimated Delivery Time

Orders are typically delivered within 8–15 business days after shipment.

Please note that business days do not include weekends or public holidays. Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Order Processing

Orders are typically processed within 1–3 business days before shipment. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking Your Order

Tracking information may take a few business days to update after your order has been shipped. If your tracking has not updated immediately, please allow additional time for the carrier's system to refresh.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delayed or Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the shipment status.

Questions About Shipping

If you have any questions about your order or delivery, please contact our customer support team.

VELNIO
Designed for Better Living.